Shipping, Delivery, & Live Guarantee
Earthworms are guaranteed to be delivered alive. Since we want your worms to arrive in good condition, we may delay shipments if the weather conditions are extremely hot or cold.
In the case of the worms not arriving alive, YOU MUST REPORT DEAD WORMS WITHIN 12 HOURS. We request that you also take a photo and email the evidence of your dead shipment. Dead shipments not reported within 12 hours will not be reshipped.
For the Live Guarantee to be valid, please make sure that someone is at your address to receive the delivery. If nobody will be available to accept the worms, please let us know via the checkout process or email and we will write "HOLD AT POST OFFICE FOR CUSTOMER PICKUP" on the outside of your box. We will guarantee the worms for 24 hours when held at the Post Office allowing you plenty of time to pick up your worms.
Failure to accept the worms on the first delivery, leaving the box in a hot mailbox, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.
Refunds will be granted on anything BEFORE it is shipped. In the event that your earthworms have perished when they arrive, we will ship a replacement order at no cost to you. Worms4Earth will not, however, provide a refund for dead worms. In order to circumvent the death of your worms as much as possible, your order may be delayed in the event of extreme temperatures until it is safe to ship them.
Policy on Refunds
Please ensure that your current and correct mailing address is submitted when you order your worms. NO REFUNDS WILL BE ISSUED IF AN INCORRECT ADDRESS IS SUBMITTED AND THE WORMS
ARE SHIPPED TO THE INCORRECT ADDRESS AND PERISH. Worm Factories that are returned because of an incorrect address will be reshipped.
Earthworms orders received before Midnight Saturday will be shipped the
following Monday or Tuesday. Earthworm orders received after Midnight
Saturday will be shipped a week from the following Monday.
Filling Your Order
Earthworms & MealwormsEarthworms are shipped via USPS or FedEx 2-3 Day Priority Shipping and typically arrive Wednesday - Friday.
Worm Factory orders will process and ship via UPS Ground or FedEx Ground within 1-3 days of order submission. You should receive your Grow Systems within 8 business days from time of order submission.
For orders that include earthworms we will ship your bin first to allow time for you to set up, then ship your worms after your bin has arrived (unless instructed otherwise by you).
Reporting Perished Shipment
Please understand that You are responsible for the care and condition of the worms once received.
We make every effort to satisfy our customers. If there are any problems, please let us know immediately upon receiving your order. We will assume that the worms have been delivered alive unless we are notified otherwise within 12 hours of the moment that the carrier scans the package in as delivered. Please do not dispose of the worms or the original package until you contact Worms4Earth. Please do not refuse delivery from the mail carrier.
- Empty the entire contents of the shipping bag and take several clear and focused pictures of the dead worms. We will replace your worms, however taking a picture of 10 dead worms does not adequately show us a lost shipment.
- Take a picture of the shipping label that clearly shows your name and address
- If the box is damaged, include pictures of the damage to the shipping box
- Email or text the pictures to us within 12 hours of receiving your damaged /dead worms
- Email: firstname.lastname@example.org
- Text: 850-602-2399